This project focused on reimagining the user interface of an IVR (Interactive Voice Response) automation system to empower hospital front desk admins with more control, faster setup, and fewer dependencies on IT support..
Explores how the Bell Call Center Application, built on Salesforce, streamlines agent workflows through smart search, guided user validation, and seamless cross-platform account merging. By simplifying complex tasks and reducing verification time, the redesigned interface empowers agents to deliver faster, more accurate support..
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