The goal was to design an intuitive, emotionally resonant entry point that sets the tone for trust, privacy, and storytelling, ensuring users feel guided and connected from their very first interaction..
Transformation of fragmented report systems into a unified, user-friendly dashboard...
This project focused on reimagining the user interface of an IVR (Interactive Voice Response) automation system to empower hospital front desk admins with more control, faster setup, and fewer dependencies on IT support..
This project aimed to improve the Membership+ renewal flow by reducing account holds caused by outdated payment methods, introducing a simplified self-service experience for updating cards or canceling membership..
Redesigned the DUR experience to digitally notify patients of medication issues, reducing in-store delays and improving satisfaction..
Explores how the Bell Call Center Application, built on Salesforce, streamlines agent workflows through smart search, guided user validation, and seamless cross-platform account merging. By simplifying complex tasks and reducing verification time, the redesigned interface empowers agents to deliver faster, more accurate support..
A unified hub to help ExtraCare and CarePass members easily manage, understand, and act on their benefits. This redesign focused on boosting engagement, reducing cancellations, and delivering clearer value to loyalty customers.
The Provider Resource Center (PRC) serves as the digital front door to Leading provider network. It is a vital touchpoint in the clinician experience, providing access to essential information, tools, and policies..
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